Last Updated: October 2025

1. Getting Your Order to You

At Leuca, we're committed to making sure your order gets to you quickly and safely. While we always aim for prompt delivery, please allow up to 14 business days as a precaution (most orders will arrive well before then). We currently ship within Australian only. All orders are carefully packed in protective boxes to make sure your cans arrive in perfect condition. Full payment must be received before your order is shipped.

2. Delivery

All deliveries require age verification to ensure the recipient is 18 years or older. If the recipient can't provide valid proof of age or isn't present at the time of delivery, the courier may refuse to complete the delivery. Re-delivery fees may apply.

Delivery timeframes are based on business days and exclude weekends and public holidays. Leuca is not responsible for delays caused by courier companies, weather, or other external factors outside our control.

3. Returns

We want every order to arrive exactly as expected. If something isn't right, we'll make it right, in line with the Australian Consumer Law (ACL).

You may be entitled to a refund, replacement, or repair if your order:

• Arrives faulty or damaged
• Is significantly different from what was described or shown
• Doesn't perform as promised
• Is unsafe for use

We don't offer refunds for change-of-mind purchases, except where required by law.

4. Reporting an Issue

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible so we can help.

• For damaged or faulty products, get in touch within 14 days of delivery
• For incorrect items, contact us within 7 days of delivery

Please email info@drinkleuca.com with:

• Your full name and contact details
• Proof of purchase (receipt or order confirmation)
• A short description of the issue
• Photos showing the damage or fault

Our team will review your request and respond within 3 business days.

5. Sending Something Back

If your return is approved, we'll provide a prepaid return label or shipping instructions. Please package items securely to prevent further damage in transit. Refunds will be issued to your original payment method within 7 business days of us receiving the returned item.

For hygiene, safety, and legal reasons, we can't accept returns of:

• Opened or partially consumed products
• Items damaged due to misuse, neglect, or improper storage

6. Responsibility

Once your order has been delivered safely, it's your responsibility to store and handle it properly. We're not liable for any issues caused by:

• Incorrect storage or handling after delivery
• Product expiry due to delayed consumption

For any questions about shipping, returns, or refunds: